Where to Look for a Service Dog

There seems to be a humongous gray area within the service dog world. I discovered this black hole when a family member began her search for a diabetic alert dog, which became very personal. I jumped in to help her navigate between options, but I became so confused and frustrated. Even service dog training experts had differing opinions, so I gathered, compiled and made an informed decision on processes for finding a service dog.

While some may disagree, I whole heartily believe these options will help point you in the right direction. You still need to complete extensive research on your end, but at least you’re armed with valuable information to filter imposters.

My Family Member’s Story

My cousin has type 1 diabetes and, lately, her blood sugar levels have been constantly plummeting to dangerous levels for unknown reasons. Unable to identify the cause, her doctors suggested adding a diabetic alert dog to her family. The dog would alert her when her blood sugar levels begin to drop, so she is able to find a safe place and medicate.

Finally, she found help and began searching online. When she Googled “service dog,” several promising options quickly appeared. These promising options clearly explained that their service dogs cost upwards of $20,000 and she should hold a fundraiser to secure this amount, as insurance will not reimburse for service animals.

Does this sound familiar? Oh boy, I became angry. This didn’t sound right so I began my investigation.

Beware of Imposters

Unfortunately, there are so many swindlers who prey on people needing a service dog, which results in untrained frightened dogs and upset human partners. Reputable service dog organizations spend a minimum of one to two years searching for the perfect puppy and training a dog for specific needs, which causes a long waiting list. Imposters capitalize on these waiting lists with slick promises of quickly trained dogs that are guaranteed for life. And unfortunately, the service dog is riddled with them.

Let’s back up a minute and discuss service dog guarantees. Dogs are living beings, and you can’t guarantee behaviors–that’s not possible. Can you guarantee you’ll return all phone calls within 10 minutes? You can’t. Life gets in the way. But you can promise reliability, meaning service dogs are able to perform behaviors nine out of 10 times. If someone guarantees a service dog, that dog is not for you. Just as the old saying goes, “If it sounds too good to be true, it probably is.”

Where Can You Find a Service Dog?

With so much misinformation out there and no set guidelines or standards, where should you start?

Non-Profit Organizations

These organizations depend upon fundraising and donations, meaning they are not for profit. Dog trainer salaries, dog food, veterinary care and anything else needed depends on donated funds. This is a great option if your funds are limited. Most organizations do a great job training service dogs. Now, some organizations won’t place trained service dogs in other states, so this is something to consider while researching.

But, as with anything, not all non-profits are the same. Training is a huge part of any service dog organization. Without it, dogs lack required skills to detect low blood sugar, alert of any sights and sounds, provide comfort, and politely interact in public. Unfortunately, some organizations skip critical steps or use harsh training methods, so it’s important to do your homework first. Also, it never hurts to check the Better Business Bureau for complaints.

Service Dog Trainer

Not all dog trainers are able to teach service dog skills, so seek qualified individuals who use positive reinforcement, have completed service dog schooling, have acquired certifications and have previous service dog training experience. Check references of past service dog pet parents, and inquire on training methods and processes. Not only can service dog trainers assist with training, but they can also help select the right puppy and guide you through the process.

Finding the right service dog trainer is key! Everyone claims to be an expert, but it’s your job to verify first. Service dog trainers should have a complex understanding of animal behavior paired with experience teaching behaviors to a variety of dogs, including service dogs. To narrow down your search, check out this article on finding a dog trainer with an understanding of animal behavior.

If someone offers service dog training, he’ll likely note that on their profile, as this is a hot and lucrative topic lately. With so many service dog schools popping up, it’s difficult to recommend any since they’re still new. I haven’t personally witnessed their service dogs working.

Now, this option will likely cost more than a non-profit organization, so be prepared to spend several thousand dollars, as it takes a minimum of 1-2 years to train a service dog. You should not pay $20,000 though. That’s an absurd amount of money. Also, it never hurts to ask and check past service dog clients, and take a peek at their BBB standing either.

My Recommendation

Personally, I would choose a reputable non-profit organization because they more than likely have highly experienced trainers due to a higher demand. Plus, most organizations have met the stringent requirements to earn 501 (c) (3) status and won’t charge disabled persons seeking service dogs.

If you’re unable to find a reputable organization, then seeking an experienced and qualified dog trainer is an option–but always do your research. Unfortunately, there are no service dog standards, so choosing the right person or organization is key. For more information about service dog standards, check out the ADA’s website.

Please Inform Your Referring Doctor About Options

Many times, well meaning doctors recommend searching for service dogs online. However, they’re not aware of scams, reputable organizations or service dog trainers. Take a moment to inform them of options and explain how to locate a reputable service dog source. This is a great way to pay it forward for the next person in need.

And by gosh, donate to your local reputable non-profit service dog organization. They need every penny! 🙂