Where to Look for a Service Dog

There seems to be a humongous gray area within the service dog world. I discovered this black hole when a family member began her search for a diabetic alert dog, which became very personal. I jumped in to help her navigate between options, but I became so confused and frustrated. Even service dog training experts had differing opinions, so I gathered, compiled and made an informed decision on processes for finding a service dog.

While some may disagree, I whole heartily believe these options will help point you in the right direction. You still need to complete extensive research on your end, but at least you’re armed with valuable information to filter imposters.

My Family Member’s Story

My cousin has type 1 diabetes and, lately, her blood sugar levels have been constantly plummeting to dangerous levels for unknown reasons. Unable to identify the cause, her doctors suggested adding a diabetic alert dog to her family. The dog would alert her when her blood sugar levels begin to drop, so she is able to find a safe place and medicate.

Finally, she found help and began searching online. When she Googled “service dog,” several promising options quickly appeared. These promising options clearly explained that their service dogs cost upwards of $20,000 and she should hold a fundraiser to secure this amount, as insurance will not reimburse for service animals.

Does this sound familiar? Oh boy, I became angry. This didn’t sound right so I began my investigation.

Beware of Imposters

Unfortunately, there are so many swindlers who prey on people needing a service dog, which results in untrained frightened dogs and upset human partners. Reputable service dog organizations spend a minimum of one to two years searching for the perfect puppy and training a dog for specific needs, which causes a long waiting list. Imposters capitalize on these waiting lists with slick promises of quickly trained dogs that are guaranteed for life. And unfortunately, the service dog is riddled with them.

Let’s back up a minute and discuss service dog guarantees. Dogs are living beings, and you can’t guarantee behaviors–that’s not possible. Can you guarantee you’ll return all phone calls within 10 minutes? You can’t. Life gets in the way. But you can promise reliability, meaning service dogs are able to perform behaviors nine out of 10 times. If someone guarantees a service dog, that dog is not for you. Just as the old saying goes, “If it sounds too good to be true, it probably is.”

Where Can You Find a Service Dog?

With so much misinformation out there and no set guidelines or standards, where should you start?

Non-Profit Organizations

These organizations depend upon fundraising and donations, meaning they are not for profit. Dog trainer salaries, dog food, veterinary care and anything else needed depends on donated funds. This is a great option if your funds are limited. Most organizations do a great job training service dogs. Now, some organizations won’t place trained service dogs in other states, so this is something to consider while researching.

But, as with anything, not all non-profits are the same. Training is a huge part of any service dog organization. Without it, dogs lack required skills to detect low blood sugar, alert of any sights and sounds, provide comfort, and politely interact in public. Unfortunately, some organizations skip critical steps or use harsh training methods, so it’s important to do your homework first. Also, it never hurts to check the Better Business Bureau for complaints.

Service Dog Trainer

Not all dog trainers are able to teach service dog skills, so seek qualified individuals who use positive reinforcement, have completed service dog schooling, have acquired certifications and have previous service dog training experience. Check references of past service dog pet parents, and inquire on training methods and processes. Not only can service dog trainers assist with training, but they can also help select the right puppy and guide you through the process.

Finding the right service dog trainer is key! Everyone claims to be an expert, but it’s your job to verify first. Service dog trainers should have a complex understanding of animal behavior paired with experience teaching behaviors to a variety of dogs, including service dogs. To narrow down your search, check out this article on finding a dog trainer with an understanding of animal behavior.

If someone offers service dog training, he’ll likely note that on their profile, as this is a hot and lucrative topic lately. With so many service dog schools popping up, it’s difficult to recommend any since they’re still new. I haven’t personally witnessed their service dogs working.

Now, this option will likely cost more than a non-profit organization, so be prepared to spend several thousand dollars, as it takes a minimum of 1-2 years to train a service dog. You should not pay $20,000 though. That’s an absurd amount of money. Also, it never hurts to ask and check past service dog clients, and take a peek at their BBB standing either.

My Recommendation

Personally, I would choose a reputable non-profit organization because they more than likely have highly experienced trainers due to a higher demand. Plus, most organizations have met the stringent requirements to earn 501 (c) (3) status and won’t charge disabled persons seeking service dogs.

If you’re unable to find a reputable organization, then seeking an experienced and qualified dog trainer is an option–but always do your research. Unfortunately, there are no service dog standards, so choosing the right person or organization is key. For more information about service dog standards, check out the ADA’s website.

Please Inform Your Referring Doctor About Options

Many times, well meaning doctors recommend searching for service dogs online. However, they’re not aware of scams, reputable organizations or service dog trainers. Take a moment to inform them of options and explain how to locate a reputable service dog source. This is a great way to pay it forward for the next person in need.

And by gosh, donate to your local reputable non-profit service dog organization. They need every penny! 🙂

Service Dogs: Researching Tips & Interview Questions

Yes, I’ll gladly share my research strategy, interview questions and best practices when narrowing down reputable service dog organizations and dog trainers.

With that said, be prepared to ask lots of questions, research, and then ask more questions. Resist the urge to choose an organization within the same day. Look around and become familiar with additional options, depending on your specific needs.

Step One: Locate Reputable Sources

Begin your search and don’t limit research to only online. Ask your local dog trainer, folks with your same needs  and veterinarians for recommendations. Now begin by following up by researching online, reading websites and identifying legitimate organizations while weeding out imposers.

Narrow Down Further

For additional information, check out the American Disabilities Act (ADA) and Assistance Dogs International (ADI) websites for service dog requirements. ADI lists specific standards expected for service, hearing and guiding dogs. I would certainly print out and use that while interviewing prospective organizations and dog trainers. Plus, their program search option can narrow down ADI-accredited sources in your area.

Don’t forget to check the Better Business Bureau’s website to discover any complaints and resolutions, if any. BBB accreditation is good, but several complaints is not good and unresolved complaints is terrible.

Step Two: Prepare

Before reaching out to several organizations, read their requirements for applicants and familiarize yourself with their application process first. If you don’t meet the requirements, then it’s time to reflect–maybe a service dog is not the best fit.

If you decide to move forward, think through the process and prepare your thoughts and answers for each requirement because lack of preparation not only slows down the process, but it also wastes valuable time.

You’ll probably need references too, so start collecting letters of recommendation from colleagues and doctors. Let them know they’ll probably be contacted.

Gut Check

On average, yearly costs to properly take care of a service dog can range between $1,500-$3,000. Yes, sharing your life with a service dog is expensive. He or she needs regular grooming, annual vet visits, and pest and heartworm preventives. Before completing any paperwork, make sure you’re financially and emotionally capable of taking excellent care of your service dog.

Also, let’s chat about service dog expectations. Dogs are living beings and will make mistakes, so patience and understanding are important virtues. Having a service dog partner means regularly practicing learned behaviors, doing what’s best for the dog every time even in public and treating your dog with unbridled respect.

Step Three: Reach Out

After you’ve thoroughly read and understood applicant expectations, reach out by email or phone. Usually, you’ll receive a thank you email with additional guidelines, questions and processes. Don’t be discouraged. Many introductory emails provide FAQs that further answer your questions.

There will probably be a fair amount of paperwork. Before you become frustrated with additional red tape, understand that reputable organizations receive hundreds of daily requests. They need to be able to filter through applications quickly in order to identify applicants and streamline the process. Be patient and remember imposters offer instant gratification at a terrible price.

Plus, reputable organizations are looking for commitment. If you’re impatient when completing required paperwork, will you have patience to learn and work with a service dog? If not, then maybe a service dog is not for you.

Step Four: Ask Questions

After reading additional paperwork received during step three, ask any unanswered questions. Most reputable service dog organizations will answer the below questions on their website or documents, but still it never hurts to ask specific questions again. You’re still looking for imposters (many look legitimate online, but in person reveal their true intentions). Lastly, during the interview, jot down answers for easy reviewing later.

Important Questions

Q: What certifications and experience do your service dog trainers complete? How many service dogs are trained yearly?

A: Trainers should have extensive knowledge and have trained several service dogs. Now, not all dog trainers are able to train service dogs, so dig deep.

Q: What happens if my dog stops responding to cues? Or starts barking at other dogs?

A: Remember, dogs are not machines. They are living beings and may need issues addressed by a qualified dog trainer. Reputable organizations will send someone to your home to help manage or teach polite manners instead. Plus, it’s your job to continue practicing behaviors at home.

Q: Can I visit your training facility?

A: Yes! You should be able to tour a service dog facility. If not, they are hiding something–usually poor living conditions, lack of training and so forth. Plus, it should be required you travel to the training center or the dog trainers travel to you to learn how to work with a service dog.

Q: Should service dogs be protective?

A: No. Service dogs are trained to help with tasks. They should never growl, bite or attack. If an organization makes this promise or even states it, run.

Q: Will I have an opportunity to train with my service dog too?

A: Yes, it’s vital you learn how to work with your new service dog.

Q: Can I choose my service dog?

A: No. During the application process, reputable organizations will identify your needs stated by your referring doctor and application. Each dog is different. During the puppy raising phase and training process, experienced service dog trainers can identify the right match between you and the dog.

Q:  What happens to retired service dogs?

A:  Reputable organizations will place retired dogs into homes per applications and screening.

Q:  What will my service dog learn?

A: Reputable organizations should quickly list required behaviors, depending on your needs. If they say, “We’ll work together” or “Let’s play it by ear,” they probably don’t have enough  service dog experience, as they’re not familiar with service, hearing or guide dog needs.

Q: What is the cost?

A: Most reputable organizations will charge application and transfer fees while others won’t charge a dime. If you’re given a high price tag (ranging between $10,000 and even as high as $75,000), I would not recommend them.

Narrow It Down Further

Ask for references and check them out. Ask how the application, training and at-home work process goes. Is this organization readily available with any questions? Did they attend initial training with their new service dog?  What are their thoughts on the organization? What is their experience?

Step Five: Choose

It’s time. By now, you probably have a favorite, so follow your instincts and move forward. Please share your experiences so we can help others. I most certainly hope these tips and questions help narrow down your service dog choices. 🙂

Good luck and stay in touch!